Privacy Notice - Terna Group (Article 13 of Regulation (EU) 2016/679 “GDPR”)

Why we have produced this Privacy Notice

Terna S.p.A., with registered offices in Rome, viale E. Galbani, no. 70, jointly with Terna Rete Italia S.p.A., with registered offices in Rome viale E. Galbani, no. 70 - 00156 Rome and Terna Plus S.r.l., with registered offices in Rome, viale E. Galbani no. 70 - 00156, Rome as Joint Controllers pursuant to Article 26 of the GDPR (hereinafter also “Terna”, “Controller”, “Joint Controller” or “Terna Group”) is committed to respecting and protecting your privacy and wants you to feel secure both when browsing the website and when providing personal data to register for access to the services made available to our Users and/or Customers. On this page, Terna provides information about the processing of personal data relative to users visiting or consulting the website, accessible online at the addresses - and (hereinafter also jointly referred to as the “Website”). This notice is made by Terna for the aforementioned addresses and not for other websites which may be consulted by the user by means of links (for which reference is made to the respective privacy notices/policies). The reproduction or use of pages, materials and information contained in the Website, using any means and on any storage device, is not permitted without the prior written consent of Terna.

Browsing data   

Terrna declares that the personal data provided by the User and acquired at the time of requests for information and/or contact, registration to the site and the use of services through smartphones or any other internet-enabled device, as well as the data necessary to provide such services, include browsing data, will be processed in accordance with applicable law. The computer systems and software procedures used to operate the Website during its normal operation acquire some types of personal data, whose transmission is implicit in the use of the internet. This information is not collected for its association with the data subjects but may by its nature, including through processing and association with data held by third parties, enable the identification of the user. Such data includes “IP addresses” or the domain names of the computers used by users to connect to the Website, URI addresses (Uniform Resource Identifier) of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters related to the operating system and system environment of the user. This data is used exclusively to collect anonymous statistical information on the use of the Website and to check the correct operation of the aforementioned websites. 

Data provided voluntarily by the user 

Terna collects, stores and processes the personal data provided by the user in order to provide the services offered by the Website and to comply with legal requirements. The optional, explicit and voluntary sending of emails to the addresses indicated in the relative areas of the Website, as well as the compilation of questionnaires (e.g. forms), communication through live chat, push notification via apps, social networks, call centres, etc. implies the acquisition of certain personal data, including information collected through the use of the apps and related services, necessary to respond to the request. Please note that you may access the Website or connect to areas where you may be able to publish information using blogs or notice boards, communicate with other users, for example on Terna's page on Facebook®, Twitter®, Youtube® and other social networking sites, and read and post comments or content. Before interacting with these areas, please read the General Conditions of Use carefully, bearing in mind that in certain circumstances, the information published can be viewed by anyone with internet access and all information included in your posts can be read, collected and used by third parties.

Purposes of the processing and legal basis


Personal data is processed for the following purposes:


1) strictly connected with and necessary to any registration with the Website, services and/or apps developed or made available by Terna, the use of the related IT services, the management of contact or information requests;

2) for the additional activities connected with the management of the requests made by the User/Customer and the sending of the reply that may envisage the transmission of informative materials or other information;

3) related with the fulfilment of obligations envisaged by European Union and national legislation, the protection of the public order, the assessment and repression of crimes;

4) for the ascertainment of responsibility in the case of computer crimes against the Website; detection, prevention, mitigation and ascertainment of fraudulent or illegal activity in relation to the services provided by the Website.

The legal basis for the transfer of data for the purposes described in points 1) and 2) is the performance of the pre-contractual measures adopted on request by the user and the execution of a contractual agreement.

The legal basis for the transfer of data for the purposes described in point 3) is the execution of a legal obligation.

Finally, as regards the purposes described in point 4), the legal basis is legitimate interest.

Data processing methods and data storage period 

The data collected will be processed by means of electronic or automated computer and online instruments or by means of manual processing techniques with logics that are strictly linked to the purposes for which the personal data was collected and, in any case, in such a way as to guarantee their security. Data is stored for the time strictly necessary to the management of the purposes for which it was collected and in compliance with current provisions and legal obligations. 

Scope of data communication and transfer


To pursue the purposes described above, Terna may disclose and outsource the processing, in Italy and abroad, of the personal data of its users/customers to third parties which whom the company has contractual agreements, in the case that such third parties provide services to Terna at our request. Terna provides to these third parties only the information necessary to carry out the requested services and takes all necessary measures to protect your personal data. Data may be transferred outside the European Economic Area when necessary for the management of your contractual agreement. In this case, the recipients of the data will be required to comply with equivalent protection and security obligations to those guaranteed by the Controller. In the case of use of services offered directly by Partners, we provide only the data strictly necessary for the performance of such services. In any case, only the data necessary to the purposes envisaged will be disclosed and, when required, the guarantees applicable to data transfer to third countries will be applied. Furthermore, personal data may be disclosed to competent public bodies and authorities for compliance with legal obligations or to ascertain responsibility in the case of computer crimes against the Website, as well disclosed or allocated to third parties (as processors or, if suppliers of electronic communication services, as autonomous controllers), which provide online and IT services (e.g. website management, development and hosting services) and which Terna uses to carry out tasks and activities, including those of a technical and organisational nature, which are instrumental to the operation of the Website. Subjects belonging to the aforementioned group operate as separate Data Controllers or are appointed as Data Processors by Terna.

Personal data may also be known to employees/consultants of Terna and/or the Joint Controllers who are duly trained and appointed as “Authorised data processors”.



This Website only uses technical cookies, which are used for the sole purpose of transmitting data to an electronic communications network. They are not used for further purposes and are normally installed directly by the owner or operator of the Website.

These can be divided into browsing or session cookies that ensure normal browsing and use of the website (allowing, for example, to make a purchase or to log in for access to reserved areas); analytics cookies, which can be equated to technical cookies and are used to collect aggregate information on the number of visitors and the pattern of visits to the website; and functional cookies, which allow users to browse based on a series of predetermined criteria such as language or products to be purchased so as to improve the quality of service.

Rights of the data subject


You have the right to exercise the following rights recognised to you by the GDPR.  


a. to access your personal data, providing evidence of the purposes pursued by Terna, the categories of data involved, the addressees to whom it may be disclosed, the applicable storage time, the existence of automated decision-making processes;

b. to obtain the rectification of inexact personal data regarding you, without delay;

c. to ensure, in the cases provided for, the erasure of your data;

d. to ensure the restriction of processing or to object to such, when possible;

e. to request the portability of the data you have supplied to Terna, i.e. to receive it in a structured format of common use and legible by an automatic device, also in order to transmit said data to another controller, in accordance with the limits and restrictions set out by Art. 20 of the GDPR;

f. Moreover, you may also lodge a complaint with the relevant Data Protection Authority in accordance with Art. 77 of the GDPR.

To exercise your rights, please send your request to .


Personal Data Controller/Joint Controllers  and Data Protection Officer

The Personal Data Controller is Terna - Rete Elettrica Nazionale S.p.A., with registered offices in Rome, at via Galbani, 70 – 00156 Rome and/or the Joint Controller, as applicable, Terna Rete Italia S.p.A., with registered office in Rome, at viale E. Galbani, no. 70 - 00156 Rome and Terna Plus S.r.l., with registered offices in Rome, at viale E. Galbani, no. 70 – 00156 Rome.

 Terna has appointed the Data Protection Officer (DPO) who can be contacted at the following email address:

Last update: May 2018

Privacy policy of Terna's website